3 Thursday, March 26, 2020 13:21

I booked my BA flights through a third party. Am I still able to get a voucher or a cash refund?

I was due to fly to Cambodia on 3 April. I booked the trip with travel agent TravelUp and the flights are with British Airways. Due to the coronavirus, I am now longer able to travel, but BA still havent cancelled my flights.  Last week, I attempted to contact TravelUp and BA as well as my insurer, Nationwide Building Society, for information.

Nationwide are the only company I could get through to. It said I should wait until the flights are cancelled and they wont speak to me about compensation until my flight is 48 hours away. 

BA are offering a scheme where customers can a voucher in place of their upcoming flightsHowever, BA is currently offering a book with confidence scheme by which it is offering you the chance to cancel your flight if you are due to travel between 14 March and 31 May and get a voucher for the value of your flight within the next 12 months to a different destination at a later date.

However, the terms and conditions say I must have booked the flight directly via BA or through a trade outlet in order to be eligible. Will I be able to get my voucher as I booked through TravelUp? Is there any chance of getting a cash refund instead? RELATED ARTICLES Previous 1 Next
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Call your bank before cancelling your mortgage payments:... Share this article Share HOW THIS IS MONEY CAN HELP How to get the best (and cheapest) travel insurance Grace Gausden, This is Money, replies: Tough new measures were put into place across Britain in a bid to stop the coronavirus with the Prime Minister announcing a lockdown of the country.

All Britons have now been ordered by the Government to come back to the UK if they are abroad whilst those who are in the UK have been told not to leave. As such, most flights abroad have been cancelled or postponed to later in the year.

One of the emails that BA are sending to customers about upcoming flightsDespite this, you received an email from BA this week saying your flight to Cambodia should be going ahead and it was looking forward to welcoming you onboard.

This is concerning as it suggests that the flight is due to go ahead as planned, even though there is a global pandemic in which people are advised to not leave the house, let alone travel halfway across the world.However, many flights are still going ahead for repatriation purposes.  Although you have precautions in place, should your flight have been cancelled or delayed, you are now concerned about how you will get compensation from BA.

. BAs new book with confidence scheme says that those who are due to fly with BA between now and 31 May 2020 can cancel their booking at no charge and will then be emailed with a voucher to the value of their booking.The voucher can be used as payment for.....

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